Frequently Asked Questions

Everything you need to know about your Madam Muse experience.

What is the typical shipping timeframe for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

How do I know which size to choose?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our chart, as our curated collections may vary slightly in cut and silhouette.

Are your garments ethically sourced?

At Madam Muse, we prioritize ethical manufacturing. We partner exclusively with factories that guarantee fair wages, safe working conditions, and sustainable production practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

In order to ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.